Rosemount Hotel Reviews

5.0
out of 5

5th December 2024, guest from Totton:
"Amazing little hotel with incredible views! Breakfast was absolutely delicious feeling full and fuelled for the day ahead. The room was sumptuous and comfortable I highly recommend!!"

Tip:
"Very close to the village centre within walking distance of all the shops and attractions."

Ratings:

Location

Cleanliness

Service/Staff

Facilities

Would Recommend: Yes

Owner Response
Paul - Thank you so much for an amazing write up. I take it that because you've written it, you got home safe and sound? That snow was expected, but not in its extent and the gritters were a bit late getting on the task of clearing the roads. I suppose it all added to the experience of a Scottish winter break (ha-ha). You have to come back and see us soon! Have a cosy Christmas and a Happy New Year!

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4.0
out of 5

11th November 2024, guest from By Poolewe, Ross Shire:
"Not the most welcoming hotel.The management need to be more hands on. We have never been anywhere that the money was taken prior to our arrival."

Tip:
"No comment "

Ratings:

Location

Cleanliness

Service/Staff

Facilities

Would Recommend: No

Owner Response
Aarrgh. Hannah - Please accept my most sincere regrets and apology. Hubby and myself, though present in the background during your stay, were knocked low with pretty nasty chest infections, so we kept a low profile. I understand the Queen has cancelled engagements with what sounds like the same affliction, so we feel at least partially exonerated. There was an upset upon your arrival because two of your party cancelled without any notice, whatsoever. The group organiser had known they weren't coming, but hadn't let us know, leaving them to contact us, which they did not. We tried to explain that the expense for the stay had already been incurred, but it this wasn't accepted by yourselves. I apologise if I couldn't find a way of making the non-return of deposit acceptable to you. In contrast to your own experience, I have never taken a holiday that hasn't been paid in full well before the commencement date, so I am unsure how to respond to your comment about us taking full payment shortly before the arrival date. I hope this explains, at least in part, the rationale underpinning your experience. we hope you have a lovely Christmas and a happy New Year

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4.5
out of 5

31st October 2024, guest from Bearsden:
Customer submitted no comment.

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5.0
out of 5

24th October 2024, guest from Alnwick:
"Lovely relaxed and peaceful stay with my elderly mum. Thankyou for providing such delicious meals. Hopefully I can return next year. "

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5.0
out of 5

20th October 2024, guest from Troon:
"Warm friendly staff. Magnificent views. Spotlessly clean and comfortable. Meals cooked to perfection. Even Bramble agreed with his sausage. My friend and I had a relaxing stay while we went to the ..."

20th October 2024, guest from Troon:
"Warm friendly staff. Magnificent views. Spotlessly clean and comfortable. Meals cooked to perfection. Even Bramble agreed with his sausage. My friend and I had a relaxing stay while we went to the Enchanted Forest."

Tip:
"Beware of the steep road up to the hotel if you have any medical conditions. The hotel sign can't be seen until you're actually there."

Ratings:

Location

Cleanliness

Service/Staff

Facilities

Would Recommend: Yes

Owner Response
Hello Pamela and thank you for sending a lovely review. It genuinely means everything to us to note that our guests had an amazing stay with us. It's maybe worthy of note that the local bus service from the town takes about 3 minutes and stops just across the road. It's true that not everyone notices the elevation to get from the High Street to just about anywhere in Pitlochry. I suppose its charm lies in its valley setting with the vistas provided by the tree-clad slopes of the hills and it's a shame that to see these views, to be able to enjoy them to the full, you are better staying in one of the more slightly elevated accommodations. I hope this won't prevent you from coming to stay again?

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Location:	4.5
Cleanliness:	4.7
Service/Staff:	4.9
Facilities:	4.4