9th May 2022:
"I booked this hotel for 2 nights following great reviews that I have read online
I guess I was very unlucky as the management changed a few days prior to my arrival and found the property without any staff at all.
It's now a company called 'Luke Stays'. They send you dozens of confusing emails before your arrival and before check-out they send you more emails to ask at what time you're leaving the hotel (basically the earlier you move out the better) and that I should inform housekeeping once I leave (how can I inform housekeeping if there is no staff at the hotel?)
You would have to enter the property via a back door that you are given via email.
They then sent an email saying that I would be in room 202, then another email for room 204, then again another email from 202. They sent me codes for both when I only had booked one room .....
During my 36H stay I had 3 different guests that were double booked into my room, including someone that tried to enter my room at 2am. Those people had access codes my room because management had given them the codes and checked them in into my room. Needless to say I felt very unsafe at the property (despite it being located in a very nice area)
They are a company based in Dubai and then only work during office hours. If something happens or someone is double booked into your room and tries to enter it at 2am then there's nobody to talk to in the middle of the night (I wonder where those guests stayed once they saw in the middle of the night that the room was occupied by me). It felt akward to stay there for 2 nights knowing that at least 3 different people had access to my room. I didn't leave any valuables in the room whilst I was away (the hotel does not operate a key system, you get access codes to your room via email)
Requested a full refund. Booking.com have contacted them but they haven't responded. Booking.com have given me £20 as a goodwill gesture from them but the property hasn't refunded me anything. Still waiting."

Would Recommend: No

18th April 2022:
Customer submitted no comment.

Would Recommend: Yes