Chamberlain House
4.8 out of 5
868 reviews
4.9 location
4.9 staff/service
4.8 cleanliness
4.6 facilities
Guest from Escondido
6th October, 2026
4.5 of 5
I was unaware breakfast was self service so this was disappointing. We were with a group and it would have been nice to have a common area to gather other than the dining room but that again was my fault for not asking enough questions in advance. Staff was very responsive to my questions and concerns throughout the process. Parking was easy because we were mostly motorcycles but the path to the parking area was extremely narrow and difficult to access.
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Owner Response
Hi Jane Thank you very much for taking the time to share your experience and for your kind comments about our team. We are pleased to hear that you felt well looked after and that we were able to assist you with your questions and concerns during your stay, as we always try to be as helpful and available to our guests as possible. We would just like to clarify one point for future guests: Chamberlain House does not offer a breakfast service and does not operate as a Bed & Breakfast. We do, however, provide a small selection of complimentary items for guests to enjoy during their stay, which may have caused some confusion, and we are sorry if this was not made sufficiently clear. We also appreciate your comments regarding the communal areas and access to the property. All feedback is valuable to us as we continue working to improve the guest experience. Thank you again for staying with us and for recommending Chamberlain House to other travellers. Kind regards, Eva Chamberlain House
Guest from Moab
27th September, 2026
4.5 of 5
A few hiccups with getting the codes necessary to get into the space which is not what you want to deal with after a long day of travel, but the people helping out were pleasant and quick to respond. We booked expecting parking, but that had changed, and once we were there, the change was okay (small car, but still could not access parking area) but we were able to park right in front and a friendly neighbor give us the "okay!" Very clean room and bathroom. Location was great. The common space and self-serve breakfast options were not so appealing (frozen milk, stale cereal), but we made it work. I'd say that if you're thinking about staying here - sure, go for it! We'd check other options if we returned but if we weren't really excited about something different, we'd stay here again based upon location, cleanliness.
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Owner Response
Dear Jennifer, Thank you for your review and for highlighting our cleanliness, location and friendly assistance. We sincerely apologise again for the access code issue. We had previously checked whether you were receiving our messages, and you confirmed that you were. Unfortunately, a technical fault with our automated system prevented your check-in details from being delivered. As explained at the time, we did everything possible to assist you as quickly as we could. We are human, and sometimes technical issues arise beyond our control. Regarding parking, as your booking was made in February, when parking was still offered, we wanted to honour those original conditions. Unfortunately, the narrow access tunnel was unsuitable for your vehicle, as explained in the check-in message you received late. We would also like to clarify that Chamberlain House does not offer breakfast, only complimentary coffee, tea and a few additional items. However, we appreciate your feedback regarding their condition and will review this with our team. Thank you again for recognising our efforts. We are continuously making improvements and hope you enjoyed your time in Derry despite these inconveniences. Warm regards, Eva & Foncey Chamberlain House
Guest from Cary
26th September, 2026
5.0 of 5
No comment submitted.
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Guest from Bellingham
21st September, 2026
5.0 of 5
Thank you for everything
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