Pinewood Lodge Reviews

5.0
out of 5

12th June 2021, guest from Cardiff:
Customer submitted no comment.

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4.8
out of 5

3rd June 2021, guest from Spennymoor:
"We had a really pleasant and peaceful stay with Pinewood Lodge. The room was comfortably furnished with a comfy bed and really good, warm shower room, always hot water. The breakfast basket and co ..."

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5.0
out of 5

29th November 2020, guest from Coalville:
"Lovely comfortable room,great communication and information. enjoyed our stay thankyou "

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4.3
out of 5

5th October 2020, guest from Haverhill:
"I visited during the pandemic and every care was taken to keep me safe. Communication from the hotel before I arrived was excellent in keeping me informed of how the hotel would be running at this ..."

5th October 2020, guest from Haverhill:
"I visited during the pandemic and every care was taken to keep me safe. Communication from the hotel before I arrived was excellent in keeping me informed of how the hotel would be running at this time. Access to the room was directly off the car park which was perfect for me with a young puppy in tow. The room was warm, bed very comfortable, super powerful shower. Large TV, I had everything in the room I needed for a self-sufficient stay while social distancing was being maintained. Unfortunately the restaurant wasn't open due to pandemic so I can't comment on that. I did not see any staff but have given a good mark due to the efficiency of the booking, them keeping me informed and checking by text to make sure I was ok. Not sure what else I could want or need from a stay."

Ratings:

Location

Cleanliness

Service/Staff

Facilities

Would Recommend: Yes

Owner Response
Hello Jill, thank you for your review. We are pleased you were happy with your stay and communication. We are disappointed you have marked our location below average. Whilst we understand location is subjective we are not sure how we could bring it above average. We are in countryside, suitable for accommodating pets and good walking, and within driving distance of amenities etc. We don’t have a restaurant but do have a breakfast room which is close due to COVID-19 and it’s impact on booking numbers and a delay due to refurbishment due to COVID-19. You mentioned in a message that you would like to return in November and hope that that is still the case. Wishing you all the best, Angela

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4.8
out of 5

24th September 2020, guest from Liverpool:
"Lovely, clean, comfortable accommodation. "

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Location:	4.7
Cleanliness:	4.9
Service/Staff:	4.9
Facilities:	4.7